HIRO 7-Day Risk-Free Trial Policy

At HIRO, we believe switching diaper brands should be simple — and risk-free. That’s why we offer a 7-Day Risk-Free Trial exclusively on your first HIRO's Journey Month Subscription Bundle purchase.

If you're not satisfied within 7 days of receiving your order, we'll issue a full refund — no hard feelings.

 

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How It Works

Eligibility Requirements:

• Offer applies only to first-time purchases of the HIRO's Journey Month Subscription Bundle.
  
  

• Limit one refund per customer and per household.
  
  

• Only one diaper bag may be opened; all other packs must remain sealed and included in the return.
  
  

• Customers are responsible for return shipping costs.
  
  

• Refund requests must be made within 7 calendar days of the delivery date.
  
  

How to Request a Refund:

• Submit your refund request through our Contact Form or by emailing support@hirotechnologies.com.
  
  

• Include your order number, reason for return, and confirmation that no more than one bag was opened.
  
  

Return Instructions:

• We will provide you with return instructions after your request is reviewed.
  
  

• Returned items must be postmarked within 10 days of your refund request approval.
  
  

Refund Timeline:

• Refunds will be processed back to your original payment method.
  
  

• Please allow up to 30 business days after we receive your return for the refund to reflect.
  
  

Important Notes:

• Trial refunds apply only to the HIRO's Journey Month Subscription Bundle. All other products are excluded.
  
  

• Offer available to U.S. customers only.
  
  

• HIRO reserves the right to deny refund requests suspected of abuse or fraudulent activity.
  
  

Still have questions? Reach out anytime: support@hirotechnologies.com