Terms of Service

Terms of Service

Effective Date: January 1st 2025

Welcome to HIRO Diapers! These Terms of Service ("Terms") govern your use of our website hirodiapers.com (the "Site") and the purchase of our products and subscriptions. By accessing our Site, creating an account, or purchasing a product, you agree to these Terms.

If you do not agree, please do not use our services.

1. Overview

  • HIRO Diapers ("we," "our," "us") provides an eco-friendly diaper subscription service.
  • These Terms apply to all users, including shoppers, subscribers, and gift purchasers.
  • We reserve the right to update these Terms at any time.

2. Account & Eligibility

  • You must be 18 years or older to make a purchase.
  • You agree to provide accurate account information and keep your contact details updated.
  • We may limit or cancel orders if we suspect fraud or unauthorized activity.

3. Subscription & Payment Terms

A. Subscription Billing

  • By purchasing a HIRO’s Journey Subscription, you authorize us to charge your payment method every 4 weeks ($140 per cycle, $35/week equivalent).
  • Subscription auto-renews until canceled.

B. Managing Your Subscription

  • You may pause, skip, or change your delivery date via your Stay.ai customer portal.
  • Size changes can be made before the next billing cycle.
  • Gift subscriptions are prepaid and do not auto-renew.

C. Payment Processing

  • We accept payments via Shopify Payments, Stripe, and PayPal.
  • If a payment fails, we may retry or pause your subscription until resolved.

4. Shipping & Delivery

A. Shipping Regions

  • We only ship within the continental United States (excludes Alaska, Hawaii, U.S. territories).

B. Processing & Delivery

  • Subscription boxes ship every week as part of a 4-week cycle.
  • Delivery times may vary due to carrier delays, weather, or supply chain disruptions.

C. Shipping Fees

  • Standard shipping is included in the subscription price.

5. Returns, Exchanges & Cancellations

A. Returns Policy

  • Due to hygiene reasons, we do not accept returns or exchanges on opened diaper or wipe packs.
  • If you receive a damaged or incorrect item, contact support@hirodiapers.com within 7 days for a replacement.

B. Cancellation Policy

  • You can cancel your subscription anytime before the next billing cycle via your Stay.ai customer portal.
  • Prepaid gift subscriptions cannot be refunded but can be transferred.

6. SMS & Email Communications

  • By providing your phone number, you agree to receive SMS notifications related to order updates, subscription management, and promotional messages.
  • Message frequency varies, and standard carrier message & data rates apply.
  • You can opt out at any time by replying STOP to any text message.
  • Our SMS services comply with TCPA, CTIA, and CAN-SPAM laws via Sendlane.

7. Intellectual Property & Content

  • All text, images, branding, and content on our Site are owned by HIRO Diapers.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • HIRO Diapers is not responsible for:

    • Allergic reactions or skin sensitivities due to product use. Always consult a pediatrician.
    • Carrier shipping delays beyond our control.
    • Lost or stolen packages after confirmed delivery.

  • Our total liability for any claim shall not exceed the total amount paid for your subscription.

9. Governing Law & Disputes

  • These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles.
  • Any disputes will be resolved via binding arbitration in [Your State].

10. Contact Information

For any questions, contact us at:
📧 support@hirodiapers.com

By using our Site and purchasing our products, you acknowledge that you have read and agree to these Terms of Service.