Privacy Policy

Privacy Policy

Effective Date: January 1st, 2025

1. Introduction

HIRO Diapers ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit hirodiapers.com (the "Site") and engage with our services, including subscriptions, email and SMS communications, and customer support.

By using our Site and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal data when you interact with our Site, including:

  • Personal Identifiers: Name, email address, phone number, shipping & billing addresses.
  • Payment Information: Processed securely through Shopify Payments, Stripe, or PayPal (we do not store credit card details).
  • Order & Subscription Data: Purchase history, diaper size selections, and subscription preferences.
  • Technical Data: IP address, device information, browsing behavior (via Google Tag Manager, Shopify Analytics).
  • Customer Support Data: Communications via email, SMS (through Sendlane), and live chat (via Gorgias).

3. How We Use Your Information

We use your information to:

  • Process orders and subscriptions via Shopify and Stay.ai.
  • Send transactional emails & SMS (order confirmations, shipping updates) via Sendlane.
  • Improve user experience with analytics (Google Analytics, Shopify Reports).
  • Provide customer support through Gorgias.
  • Comply with legal obligations, including tax reporting via Avalara.

4. SMS & Email Communications

By providing your phone number at checkout or through sign-up forms, you consent to receive SMS messages about your orders, subscriptions, and promotional offers. Message frequency varies. You can opt out at any time by replying STOP. Standard message & data rates may apply.

Our SMS services are managed through Sendlane, and we comply with TCPA, CTIA, and CAN-SPAM regulations.

5. How We Share Your Information

We never sell your personal data. However, we may share it with:

  • Fulfillment Providers (ShipStation, logistics partners) for order processing.
  • Payment Processors (Shopify Payments, Stripe) to securely handle transactions.
  • Marketing & Analytics Tools (Google Ads, Meta Pixel, Klaviyo/Sendlane) for targeted advertising.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails & SMS.
  • Disable cookies via your browser settings.

7. Data Security

We implement SSL encryption and secure API connections between Shopify, Stay.ai, and third-party providers to safeguard your data.

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Please check back periodically.

For any questions, contact us at: support@hirodiapers.com.