Terms of service

Terms of Service

Effective Date: October 24th 2025

Welcome to HIRO Diapers! These Terms of Service ("Terms") govern your use of our website hirodiapers.com (the "Site") and the purchase of our products and subscriptions. By accessing our Site, creating an account, or purchasing a product, you agree to these Terms.

If you do not agree, please do not use our services.

1. Overview

HIRO Diapers ("we," "our," "us") provides an eco-friendly diaper subscription service.
These Terms apply to all users, including shoppers, subscribers, and gift purchasers.
We reserve the right to update these Terms at any time.

2. Account & Eligibility

You must be 18 years or older to make a purchase.
You agree to provide accurate account information and keep your contact details updated.
We may limit or cancel orders if we suspect fraud or unauthorized activity.

3. Subscription & Payment Terms

A. Subscription Billing

By purchasing a HIRO’s Journey Subscription, you authorize us to charge your payment method every 4 weeks unless modified in your Recharge Customer Portal.
Subscription auto-renews until canceled.

B. Managing Your Subscription

You may pause, skip, or change your delivery date via your Recharge customer portal.
Size changes can be made before the next billing cycle.
Gift subscriptions are prepaid and do not auto-renew.

C. Payment Processing

We accept payments via Shopify Payments.
If a payment fails, we may retry or pause your subscription until resolved.

4. Shipping & Delivery

A. Shipping Regions

We only ship within the continental United States (excludes Alaska, Hawaii, U.S. territories).

B. Processing & Delivery

Subscription boxes ship by default every 4 weeks.
Delivery times may vary due to carrier delays, weather, or supply chain disruptions.

C. Shipping Fees

Standard shipping is calculated based on delivery address.

5. Returns, Exchanges & Cancellations

A. Returns Policy

Due to hygiene reasons, we do not accept returns or exchanges on opened diaper or wipe packs.
If you receive a damaged or incorrect item, contact hello@hirodiapers.com within 7 days for a replacement.

B. Cancellation Policy

You can cancel your subscription anytime before the next billing cycle via your Recharge Customer Portal.
Prepaid gift subscriptions cannot be refunded but can be transferred.

6. SMS & Email Communications

By providing your phone number and/or email address, you agree to receive SMS and email notifications related to order updates, subscription management, and promotional messages from Hiro Technologies Inc.
Message & Email Frequency: Frequency may vary. Standard carrier message and data rates may apply for SMS.
You can opt out of SMS messages at any time by replying STOP to any text message.
You can opt out of promotional emails at any time by clicking the “Unsubscribe” link included in each message. Some emails, such as order confirmations or account notifications, are transactional and cannot be unsubscribed from.
Our communications comply with TCPA, CTIA, and CAN-SPAM regulations and are powered by Klaviyo (for email and SMS delivery) and Recharge, Inc. (for subscription-related SMS).
SMS Terms: By enrolling in or using our SMS service, you agree to these SMS Terms. We may change or discontinue the service or its features at any time without notice. Continued use after any change to these SMS Terms means you accept them. By opting in, you agree to receive recurring SMS/text messages from or on behalf of Hiro Technologies Inc at the number you provided. Messages may be sent using an automatic dialing system or other automated technology and are powered by Recharge, Inc. Messages may include transactional (e.g., order updates, account alerts) and promotional content (e.g., special offers, product launches, cart reminders). Your consent is not required to make a purchase. Participation is voluntary. Message frequency may vary. Standard message and data rates may apply; check with your carrier for details. To opt out, reply “STOP” to any message. For help, contact us at hello@hirodiapers.com. Hiro Technologies Inc is not responsible for delayed or undelivered messages. Carriers are not liable for message delays or failures. If your mobile number changes, you must re-enroll to continue receiving messages. If your number is on a Do Not Call registry, your consent still allows us to message you, as permitted by law. For details on how we collect, use, and protect your data, see our Privacy Policy.

7. Intellectual Property & Content

All text, images, branding, and content on our Site are owned by HIRO Diapers.
Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

HIRO Diapers is not responsible for:
- Allergic reactions or skin sensitivities due to product use. Always consult a pediatrician.
- Carrier shipping delays beyond our control.
- Lost or stolen packages after confirmed delivery.
Our total liability for any claim shall not exceed the total amount paid for your subscription.

9. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any disputes will be resolved via binding arbitration in Texas.

10. Contact Information

For any questions, contact us at:
hello@hirodiapers.com

By using our Site and purchasing our products, you acknowledge that you have read and agree to these Terms of Service.